Program director – Frankfurt am Main

Program director

HCL Technologies Limited

Frankfurt am Main


Program director

Job Summary



Project role:

Program director


B Tech


11-15 Years


Program Management

No. of positions:


Job description:

SDD – Infrastructure services


Required Education and Experience 18 – 22 + years of IT service operations experience with a minimum of 10 years as an offshore delivery manager and above at a Fortune 500 company with significant scale of operations and client stakeholder management

  • 15+ year’s experience working within the Managed services and ITIL, Lean Six sigma, SLA, Project Management Frameworks, operational performance excellence & workforce development, and leading an 200+ team and beyond in a global setup and workforce
  • Experience providing services to large scale, multi-national footprints, preferably in customer facing industries Speaking knowledge of public cloud technologies and modern, emerging technology capabilities Proven ability to drive change through the delivery of cross matrixed organizations in Applications development, Infrastructure delivery, Property systems, NextGen and Emerging Technology Operations Center, and third party providers
  • Ability to evaluate and communicate strategy, operational health, and incident action plans to executive leadership Bachelor s Degree in Computer Science or related field or equivalent experience, education, and certification

Key Responsibilities

  • Senior leader responsible for the seamless delivery of all technology services that drive stability of foundational infrastructure services and processes that power properties across the globe
  • This position will report to the Delivery executive, Infrastructure Delivery and will partner with product, infrastructure, engineering, and continent teams to enable stable and scalable technology environments and maximize our on- property teammates ability to focus on providing outstanding customer experiences
  • Core work activities Leads a cross matrix group of technology teams in the seamless delivery of services to our customers globally
  • Defines global operational strategies around the support of the on-property technology ecosystem
  • Enables the operational delivery of strategic Marriott Growth Platform, Public Cloud, and other business strategies to Marriott properties
  • Identifies key performance indicators and service metrics
  • Drive the instrumentation of consistent data collection and the operating reviewal rhythms to ensure compliance
  • Identifies, constructs, and implements plans to remove friction in the day to day operation
  • Lead various operating forums with focus on performance toward goals, challenges and associated remediation actions Deliver cohesive and comprehensive progress reports to Executive leadership
  • Construct strategic operational voice of customer Infra/Technology strategy around processes and tools and map to business value
  • Builds and maintains an integrated score card that provides the appropriate governance for all IT teams, and that will contribute to client satisfaction
  • Promotes an automate first, lean process strategy in the delivery of services
  • Engages with cross-functional teams to prioritize and integrate process development and maturation, ensuring that the right talent is engaged and utilized at the appropriate level in order to achieve successful service delivery outcomes
  • Identify areas in Technology where processes can be improved, influence the leadership by defining the benefits and manage the end to end projects through implementation of the various toolset
  • Lead the culture of continuous improvement by identifying projects, initiatives & getting the customer or leadership engagement and deliver them Producing regular and accurate service management reports and dashboards for IT Delivery leadership team
  • Define the service delivery expectations from professional services vendors & lead the governance around it

Why Join Us:

At HCL Technologies, we promise many varied opportunities for you to learn, along with the potential to do innovative, interesting work, and to fast track your career. You will have access to the Global clients and team from some of the most experienced leaders in the tech industry who will enable you to get on the fast track to a rewarding tech career. HCL Technologies offers the leadership, flexibility, and people-friendly work culture to enrich the life of an employee and of those around them – to find greater stability, purpose, and growth both personally and professionally.

We encourage our people to try things differently, provide them with the freedom to explore, opportunities to grown, and experiment while offering intensive training and on-the-job coaching opportunities. Our people take pride in their enthusiasm and commitment to go beyond. And we celebrate this collective pride. Below are few of the benefits and perks:

  • Global careers and mobility
  • A flexible (remote) working environment with work-life balance
  • Great opportunities to make the role your own, upskill yourself and get involved with exciting projects
  • Total Wellbeing is our focus. Alongside your professional excellence, you join the likeminded colleagues to create a larger impact within the company and society at large in your chosen area of passion – CSR Council, Diversity Council, Sparks – Engagement Champion to name a few


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